Friday, May 06, 2011

Japanese customers always get a receipt when they shop - key to reduced complaints

Japanese customers when they go shopping typically receive a receipt for every purchase as a retail consumer, for example: at the supermarket, buying tickets from a vending machine, paying for parking .If you don't get a receipt, レシート you can ask for one. Japanese customers are given the receipt with their change all in one movement. Typically this is notes, receipt and coins in that order. It is a visual way of showing the customer that all the change is there, the amount is correct and they can visually see the receipt, total amount and quickly scan the change they are receiving and put the whole transaction together quickly & visually. Simple but very effective for reducing anxiety, reducing mistakes and keeping the customer moving quickly through the store.

No comments:

Post a Comment