Monday, February 29, 2016

Harvard Business School teaching Japanese Customer Service




Japanese Shinkansen Copyright Peter Hanami 2007
 Picture: Japanese Shinkansen



"All students at Harvard Business School are now required to take a course on the cleaning of shinkansen cars"



Source:
Small Print: October 8, 2014
Noisy children, Hirohito’s fairy tales, artificial bladders and more...
By Steve Trautlein
  Issue 1072